Support

Need help with the Streetleaf dashboard or the Streetleaf Lights app? Email us at support@streetleaf.com. Please include the email address you sign in with, the project or pole number if it’s about a specific light, and what you were doing when the problem happened.

Signing in

• Accounts are by invitation.Streetleaf, or your organisation’s administrator, sends you an email invitation. Open it on your phone and choose Set your password to finish.
• Forgot your password? Use Forgot password(also on the app’s sign-in screen) and we’ll email you a link to reset it.
• Invitation or reset link expired? Ask your administrator to re-send the invitation, or request a new reset link.

Recording installs (field crews)

• No signal?Installs are saved on your phone and sent automatically once you’re back online. Waiting installs are listed at the top of the Install screen.
• A project or sticker is missing from the list? Tap Refreshunder the Project field while you have signal. A sticker you have already submitted from your phone isn’t offered again.
• An install shows “Not accepted”? The reason is shown with it. Correct it and tap Retry, or contact us if you’re unsure.
• A barcode won’t scan? Move closer so only one barcode is in the frame, turn on the flashlight, or tap Won’t scan? Type it instead.

Camera and location

The app uses the camera to read barcodes and your location to record where a pole was installed. If you declined either, turn it back on in your phone’s Settings under Streetleaf Lights.

Your data

See our Privacy Policy, or how to delete your account.